At Their Motorsport (theirmotorsport.com), we strive to ensure that our customers are satisfied with their purchases. If for any reason you are not completely happy with your order, please review our return and refund policy below.
1. Eligibility for Returns
You may return most items purchased from theirmotorsport.com under the following conditions:
- The item must be returned within 30 days of receiving your order.
- The item must be unused, in the same condition you received it, and in the original packaging.
- Certain items, such as custom or personalized products, perishable goods, and sale items, are non-refundable unless they are defective or damaged.
2. Return Process
To initiate a return:
- Contact Us: Email us at info@theirmotorsport.com with your order number, the item(s) you wish to return, and the reason for the return.
- Receive Authorization: Once we approve your return request, we will provide you with a return authorization number and instructions on where to send the returned item.
- Ship the Item: Package the item securely, including all accessories, manuals, and documentation. You are responsible for return shipping costs unless the item is defective or incorrect due to our error.
3. Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards
- Custom or personalized items
- Items marked as “Final Sale”
- Perishable items (if applicable)
4. Refunds
Once we receive and inspect your returned item, we will notify you via email. If your return is approved, we will process your refund to the original method of payment within 7-10 business days. Please note:
- Shipping costs are non-refundable, except in cases of defective or incorrect items.
- If you received a free shipping promotion, we may deduct the actual shipping cost from your refund.
- Depending on your payment provider, it may take additional time for the refund to appear in your account.
5. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, contact us at info@theirmotorsport.com. Once the exchange is approved, we will ship the replacement item after we receive the original item.
6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at info@theirmotorsport.com. We will arrange for a replacement or a refund, including covering the return shipping costs.
7. Late or Missing Refunds
If you haven’t received your refund yet, please check your bank account again. Then contact your credit card company or bank, as there may be a processing delay. If you’ve done this and still have not received your refund, please contact us at info@theirmotorsport.com.
8. Contact Us
For any questions about returns or refunds, please contact us at:
Their Motorsport
Email: info@theirmotorsport.com